June 23, 2017  
Destination Services & Group Events
  

Customer Information
  

Customer Centre
  

 
Travel Hints & Tips     
Travel Hints & Tips
  • We recommend that you always take out proper travel and medical insurance before embarking on your holiday. 
  • The summer months can be very hot so its a good idea to come prepared with sun cream, hats, sun glasses and water.
  • On walking tours we recommend a sensible pair of walking shows.
  • If you plan on using a credit card then bring with you some form of ID, such as a copy of your passport or a drivers license.
  • On our walking tours take precautions with your valuables. Cameras securely fasten, wallets and purses hidden from view.
  • If you have any special requests let us know and we can build it into the tour.
  • The current in Spain is 220 - 240V AC adaptors can be boughts at electrical and hardware stores
  • Always keep your passport in safe place. Make a copy which you can use in case of emergencies.
  • If you have young children travelling in your group and require safety seat let us know when booking your tour.
  • Restaurants open for lunch between 1pm and 3.30pm. Dinner starts around 8.30pm to 11pm.
  • Shops open 10am to 2pm and in the afternoon 4.00pm to 8pm. Department stores open 10am and close at 9pm without a break. Shops are generally closed on Sundays.
  • Stamps can be bought from Government licensed Tobacco shops.
  • Contact us if you wish to request vehicles with safety belts.
  • If you have limited mobility travellers in your group please contact us for details on specially adapted vehicles.
  • All travelling times shown on this web site, e mails, Tour Vouchers are local times.
  • Banks open from 8.30am and close at 2:30pm, Mondays to Fridays.
  • Museums are closed on Mondays and Bank Holidays.

Useful Telephone Numbers


Lost Bank Cards:

  • Visa –  900 974 445
  • American Express – 915 720 303
  • MasterCard –900 971 231

In Case of Emergencies:
  • General Emergencies - 112
  • Medical Emergencies - 061
  • Local Police - 092
  • 24 hour Chemist - 902 522 111
  • Police Department for Foreigners - 954 249 496

Transport & Information:
  • Local Information - 010
  • International Directory Enquiries - 11825
  • Madrid Tourist Information - 902 100 007
  • International Operator - 1005
  • Metro - 902 444 403
  • Trains (Renfe) - 902 240 202
  • Airport - 914 068 810
  

Public Holiday & Festivals

Check your traveling dates with the calender of Public Holiday & Festival below. Museums and shops are usually closed.

  

Public Holiday & Festivals
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