June 22, 2018  
Destination Services & Group Events

Customer Information

Customer Centre

Tour Reviews     
What People Say About Our Tours
Manfred (DE) - Madrid Historical Walking Tour with Dinner and Flamenco Show: All went well. Perfect Organisation and really wonderful Guides. Great Job.

Neil (UK) - Toledo Day Tour:
In short it was excellent! The coach arrived in good time and was very comfortable - the driver was very good too. Our guide, Matilde, was superb. She assessed our needs and wishes then produced an itinerary which was varied and comprehensive without being too tiring - after all we are all retired and a few of us over 80 years old. I make the above comments not just as a client and passenger but also as someone who spent the greater part of his professional life organising transport and group travel. Our day in Toledo was one of the highlights of our short break in Spain. Thanks to all those who contributed to its success

Rolf (SE) - Toledo Day Tour and Madrid Historical Walking Tour:
We are back home in Sweden again and I just want to let you know how pleased we are with service provided by you. Carmen was a very nice person, filled up with knowledge. She is a superb guide. She gave us interesting and useful information and made Madrid and its sights and history very attractive to us. After the Walking Tour we were extremely glad to learn that Carmen would join us again for the Toledo excursion day. It was indeed a very exciting and sunny day. Thank you for your cooperation and I wish you all the best in the future.

Carla (US) – Toledo Day Trip:
I was very satisfied with the recent day tour that I took with a group of students from Texas. The tour guide, Carmen, was very pleasant and knowledgeable. The bus driver was also very friendly and helpful; he was gracious enough to take a picture of our group from the lookout area. I like the fact that the tour began with a panoramic view of the city. This is very helpful for giving the students an idea of what the city is like. It is also reminiscent of the “Vista de Toledo” work by El Greco. My students absolutely loved Toledo! I appreciate the fact that you allowed us to have an extra hour without additional charge! (One of our students was in a wheel chair which slowed down the tour a little.) This gave the students time to shop and explore a little on their own. I would DEFINITELY book another tour with Madrid Tours & Travel.

Lyndon (UK) - Madrid Panoramic Sightseeing Evening Tour with Dinner and Flamenco Show: The tour was very well organized and Stephen I believe went above and beyond to accommodate our ever changing needs at such a short notice. The tour was exceptional I only received great reviews in the days that passed and the same goes for the guide her knowledge of the city and her ability to answer all the questions went over very well. Dinner was good and the food and drink came out in a timely manner. The flamenco show was really good the energy of the people was unbelievable. The only down side to the show I have heard is that it went on little bit to long as most people expected it to finish at 11:30 and they did their bows just after 12:00. All in all it was a great package and we have already recommended it throughout our organization. Thank you for your help and support at such short notice.

Dirk (DE) - Madrid, Toledo, Escorial and Avila & Segovia Day Trip:
Good afteroon from Germany, we and our clients were very satisfied with all your services! Very good guide, totally on time, good buses etc. When we have the next individual travel to Madrid we will contact you directly!

Mary (US) – Madrid Historical Walking Tour with Wine & Cheese Tasting:
What a wonderful tour. Carmen was a fantastic guide very knowledgeable and friendly and we really enjoyed the whole thing.  We have recommended this kind of tour to people that have asked and especially Carmen as she was fantastic. I think the wine tasting place was great, Carmen stayed to escort us out of there (we would never have navigated as easily) even though technically our time with her was up so we really really appreciated that. The ham tasting was great the guy there was very knowledgeable. Thanks

Ruth (US) – Day Trip to Chinchon:
Our guide, Mate, was brilliant, so knowledgeable and very helpful. Chinchon is gorgeous, just free time to explore the quaint little town and buy some scrumcious ham, cheese, olives and of course the adults in the group tested the famous 'anis' licquor. The restaurant in Chinchon was also incredible. A quick tour of the wine cellars and a fantastic meal. The waiters were really kind and friendly with our students which was greatly appreciated.

Marli (ZA) – Toledo Day Tour:
We enjoyed our tour immensely. We visited Toledo with Angela The trip from Madrid to Toledo was in a comfortable air conditioned micro bus. Toledo was a very interesting city to visit. Angela was very friendly and showed us all the sites. She also showed us places that interest us. Her English was very good and we enjoyed the restaurant she recommended for lunch. We would recommend this for someone visiting Spain.

Gretchen (AU) - Madrid City Walking Tour:
Becky said the Guide was really nice. I would like to thank Susana, she very kind, and showed her some really neat places. I may need to call on your service again before Bec leaves Spain. Thanks for a truly excellent service and I will be happy to recommend your company to any future travellers here in Australia.

Kathy (US)  - Avila & Segovia Day Tour:
We have arrived back from Spain and I wanted to take the time to thank you once again for the wonderful arrangements you made for our tour of Avila and Segovia. It was a great tour and very good value for the price. And I was especially pleased as you said that this tour in particular did go inside the convent of St. Teresa of Avila, unlike some other tours which was the deciding factor for me. I very much appreciate the thorough and easy-to-follow instructions you previously provided us below for finding the tour and what process we must follow. I hope to book other tours in the near future with your company, I've been quite pleased with the wonderful service you have provided.

Sylvie (DE) – Group Madrid Panoramic Tour & Dinner:
I can say I’m more than satisfied about our Event. The 3 guides where really professional and customer oriented. Their Knowledge about the city was appreciated and also their English level. The timing has been respected and the itinerary was well planed in function. Well congratulations to the quality of service you offered to us. Will not hesitate to provide your datas if I have the opportunity to do it. Special thanks also to Stephen who organized this with me and also for his reactivity to the emails. The whole logistics was perfect.

Alan (US) – Madrid City Tour & Toledo Tour:
It is my pleasure to report back to you that our guide (our Toledo and Madrid City tour guide) was a complete joy to work with. She was knowledgeable and passionate about her subject, but more to the point, she was able to gauge quite remarkably the interest levels of the university students, focusing on certain topics and letting others go for the good of the students. This is a truly welcome feat. I have hired many tour guides in the past, but you have a gem here - one who might have a laundry list of topics to go thru but one who balances those in a sensitive manner with the interests of the clients. One last item. As you can tell, she dealt quite positively with the students. She also was very open to my suggestions and my questions. Again, the entire experience was a great educational experience and I would be happy to use your services again on my next trip to Spain.

Heidi (CA) - Wine Tour & Tasting:
Hi there. My spouse and I really enjoyed the wine tour and tasting and would recommend the excursion to others. The overall service was excellent. Thanks

Henri (CH) – Madrid City Group Tour & Lunch: I just got the report from our two Swiss escorts. Your sightseeing arrangements in Madrid with lunch were fantastic. Both guides were excellent, too. Keep up the good work.

Gianmaria (IT) – Madrid City Break: Angelo and his wife have spent four beautiful days in Madrid. Thank you for your intervention! Best regards

Peter (UK) – Wine Tasting, City Tour & Dinner: Thank you for your interest in our evening in Madrid. I have to say that we had a thoroughly enjoyable evening which worked really well. The arrangements and timing were all exactly according to the detailed itinerary you supplied. The wine tasting was very good and the guide was very pleasant and professional, she also spoke excellent English. The wines chosen gave a good cross section of Spanish culture and the Tapas were also very enjoyable and well presented. The coach for the guided tour arrived on time and the guide was also very knowledgeable and gave a good commentary in excellent English. The tour allowed us to see many of the important sites in Madrid in a relatively short time and the dropping off point was also convenient for the short walk to the restaurant. The dinner was also good in a pleasant and well located restaurant which allowed us to spend some time walking around the old town after dinner. Overall I was very impressed with the efficiency of Madrid Tours and Travel. Working with your staff (Stephen) was very easy and made life very straightforward for me. Being able to fit several different activities together in an evening also helped to give first time visitors to the city a good background to the culture and sites of Madrid. I would have no hesitation in using your company again for similar arrangements and would also have no hesitation in recommending you to anybody who might require similar services. Thank you and best regards


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